Help Docs

What Is a Call Record?

A call record is the complete log of one phone conversation your AI agent handled. Every inbound call creates a record automatically. You can see who called, which agent answered, how long they talked, what the outcome was, and whether a recording and transcript are available.

Call Duration

This is how long the call lasted in minutes and seconds. A very short call (under 10 seconds) usually means the caller hung up before the agent could respond — this is counted as a call but was not a real conversation. Calls between 1–4 minutes are typical for most agent types. Longer calls usually indicate the caller had detailed questions or the agent was doing intake work.

Good sign: Average duration over 1 minute means callers are staying engaged. Watch out: Average duration under 20 seconds consistently may mean callers don't like what they hear — consider updating your agent's greeting.

Outcome / Ended Reason

This tells you how the call ended. Common outcomes include:

Answered — The agent had a full conversation and the caller hung up normally after getting what they needed.

Missed — The call came in but was not connected to the agent. Could be a brief call that dropped before connection.

Voicemail — The agent detected voicemail and left a message (for outbound calls) or the caller was redirected to voicemail.

No Answer — The line rang but nobody picked up (outbound scenario) or the call disconnected without a conversation.

Failed — A technical error prevented the call from completing. If you see many Failed results, contact support.

Recording

If a microphone icon appears in the Recording column, a recording of that call is available. Click the row to open the call detail and use the audio player to listen. You can also permanently delete a recording from the call detail panel if you no longer need it. Once deleted, it cannot be recovered.

Transcript

The transcript is a text version of everything that was said during the call — both the caller and the agent. It is automatically generated. Transcripts are not 100% perfect; accents, background noise, or fast speech can cause minor errors. Use the transcript as a guide, not as a legal document.

AI Summary

After each call, the AI generates a brief summary of what was discussed and what the outcome was. This saves you time — instead of listening to a full recording, you can read the two or three sentence summary to understand what happened. Verify against the full transcript or recording if the details matter.

Download Report

Inside each call detail you can download a text report of that specific call. The report includes all metadata, the AI summary, and the full transcript. This is useful for sharing a call summary with a colleague or keeping a local copy for your own records.

Filtering Calls

Use the filters at the top of the page to narrow down the list. You can filter by date range, which agent handled the call, call type (inbound, outbound, or campaign), outcome, or search for a specific phone number. Press Apply Filters to update the results. The Period Summary at the bottom updates automatically to reflect your filtered view.

What Is a Campaign?

A campaign is a batch of outbound calls your agent makes to a list of contacts you provide. Instead of making one call at a time, you upload a list of phone numbers and your agent calls through the entire list automatically, following the script you provide. Common uses include appointment reminders, follow-up calls, payment reminders, and lead qualification.

Campaign Status

Scheduled — The campaign is set up and waiting to start at its scheduled time.

Active / In Progress — The campaign is currently running. Your agent is making calls right now.

Paused — The campaign was stopped temporarily. It can be resumed.

Completed — All contacts in the list have been attempted. The campaign is finished.

Failed — Something went wrong and the campaign could not run. Contact support if you see this.

Total Contacts vs. Valid Contacts

Total Contacts is the number of rows in the CSV file you uploaded. Valid Contacts is how many of those phone numbers passed format validation and are actually dialable. Invalid contacts were rejected — usually because the number was formatted incorrectly, missing digits, or not a real US number.

Your agent only calls valid contacts. If your valid count is much lower than your total, review your contact list for formatting issues. All phone numbers must be in E.164 format: +1 followed by 10 digits, for example +15035551234.

Progress (Attempted / Total)

The progress bar shows how far through the contact list your agent has gotten. Attempted means the agent has tried to call that number at least once — it does not mean the person answered. A campaign at 100% means every contact was attempted, not that every contact was reached.

In Flight

In Flight shows how many calls are happening right now at this exact moment. During an active campaign this number will change in real time. When a campaign completes, In Flight returns to zero. A stuck In Flight number that won't go down may indicate a technical issue — contact support.

Contact Outcomes

Click any campaign row to open the full detail. Inside you will see each contact's individual result:

Connected — A real person answered and had a conversation with your agent.

Voicemail — The call went to voicemail. If your script includes a voicemail message, your agent left one automatically.

No Answer — The line rang but nobody picked up.

Failed — The call could not be placed. Often a disconnected number.

Pending — This contact has not been called yet.

Completed — The contact was reached and the full conversation was completed successfully.

Downloading Contact Results

Inside each campaign detail you will find a contact list table. At the end of each row there is a Download button for that specific person's record. This downloads only that one contact's call information — their number, outcome, attempts, and any data collected during the conversation.

Data Collection During Campaigns

If your campaign script includes questions — for example a patient intake script that collects symptoms and insurance information — your agent captures the caller's answers in real time during the conversation. Those answers are stored privately in your account and are never displayed on screen. They are only accessible by downloading the individual contact report.

The number of data points collected shows as a count in the campaign results (for example "4 of 5 fields captured") so you know how complete the data collection was without exposing any actual information on the page.

Who Can Access Deep Dive?

Deep Dive is available on AI Growth and AI Scale plans. If you are on AI Lite you will see an upgrade prompt instead of the analytics. Upgrading your plan unlocks full analytics access immediately.

Call Volume Chart (This Week / This Month)

This area chart shows how many calls came in over time. The x-axis is days and the y-axis is number of calls. Use the tabs at the top to switch between This Week and This Month views. Peaks on the chart show your busiest call days. Valleys show slower days.

Good sign: Steady growth in call volume over time means more people are reaching your business through your AI agent. To investigate: A sudden drop in call volume could mean a routing issue — check that your phone number is still connected to your agent.

Call Outcomes Doughnut

This circle chart shows what percentage of your calls ended in each outcome — Answered, Missed, Voicemail, or No Answer. The larger the slice, the more common that outcome. Ideally Answered takes up the majority of the circle.

The progress bars below the doughnut show the same information as exact numbers so you can see both the proportion and the actual count at the same time.

Call Type Breakdown

This shows what percentage of your total call activity was Inbound (people calling you), Outbound (your agent calling out), or Campaign (automated outbound batch calls). If you only have an inbound agent set up, this will be 100% Inbound. If you run campaigns, you will see the split between inbound and campaign activity.

Top Agents by Call Volume

If you have more than one agent deployed, this shows which agent is handling the most calls. The agent with the longest bar is your busiest. This helps you understand if one agent is being underutilized or if one is handling more than it was designed for.

Call Outcome Rates

This section shows your Answer Rate, Missed Rate, Voicemail Rate, No Answer Rate, and Average Call Duration as percentage progress bars. These give you a quick visual of where your calls are going. A high Missed Rate deserves investigation. A high Answer Rate means your agent is doing its job well.

Average Call Duration tells you how long conversations typically last. Short calls may mean callers are not finding what they need. Long calls may mean your agent could be more efficient. The right duration depends on your business type.

Recent Call Activity Tabs

The four tabs — All, Inbound, Outbound, Campaign — let you filter the recent activity feed by call type. Each row shows the phone number, outcome badge, agent name, and timestamp. Click the arrow on any row to go to the full record in Call Records.

Selecting an Agent

The agent carousel at the top of the page shows all available RingzU AI agents. Scroll left and right to browse them. Click on a card to select it — you will see it grow larger and become highlighted in orange. That is your active selection.

Each agent is designed for a specific job. ARIA handles inbound calls. MAX qualifies sales leads. NOVA books appointments. REX makes outbound calls. IVY handles e-commerce questions. ECHO manages hospitality and reservations. PULSE collects patient intake information. CUSTOM is built specifically for your brand by our team.

Choosing a Voice (Female or Male)

Every agent comes in two voice versions — female and male. Use the ♀ Female and ♂ Male buttons on each card to switch between them. When you switch, the agent's name, portrait photo, and voice sample all update together. Press the orange play button to hear a sample of that voice before committing.

The name displayed on the card changes with the gender: for example ARIA becomes ARIS in the male version, NOVA becomes ORION, IVY becomes IVAN. The agent's job and capabilities are identical — only the voice and name change.

Once you have found the agent and voice you want, press Deploy Agent. That agent is now live on your account.

How Many Agents Can I Have?

Your plan determines how many agents you can run simultaneously. AI Lite includes 1 agent. AI Growth includes up to 3 agents. AI Scale includes up to 10 agents. Your current usage shows at the top of the agent section as "X of Y agent slots used."

If you have reached your limit, the Deploy Agent button will be disabled and a notice will appear. Upgrade your plan to add more agents.

Active Agent Summary

Below the carousel, the Active Agent section shows the agent currently deployed on your account — their name, type, voice gender, status, internal agent ID, and the date they were deployed. If Status shows anything other than Active, your agent may not be answering calls. Contact support.

Agent Prompt

The Agent Prompt section shows the full set of instructions your agent was given during the Persona Pro setup interview. This is the personality, rules, and knowledge that shapes how your agent talks and what it does. It is displayed for your reference only — it cannot be edited here.

If you want to change your agent's personality, goals, or behavior, you must complete a new Persona Pro interview session. The link is provided at the bottom of the prompt section. The new session will replace your current prompt entirely.

Campaign Call List Upload

To run an outbound campaign, your agent needs a list of phone numbers to call. Upload a CSV file with one contact per row. Each row must include at minimum a phone number in E.164 format (+1XXXXXXXXXX). You can also include a contact name column. After uploading, your contacts will appear in the Campaigns page ready to be called.

Campaign Script Upload

The campaign script is the document that tells your agent what to say during outbound calls. Upload it as a PDF or Word document. This script serves two purposes: it guides the conversation and it defines the data collection points. Any questions in the script become data capture targets — when a caller answers, the agent listens for those answers and records them automatically.

Write your script clearly with distinct questions. For example: "What is your date of birth?" or "Are you currently insured?" Each question becomes a data point your agent will listen for and capture.

Knowledge Base Upload

The knowledge base is a collection of documents and web pages your agent can reference during calls to answer questions accurately. Upload PDFs or Word documents such as your FAQ, product catalog, pricing sheet, service menu, or policy documents. You can also paste in URLs to pages on your website that your agent should know about.

The more relevant information you give your agent, the better it will perform. If a caller asks a question that is not in the knowledge base, the agent will not be able to answer it accurately.

How Minutes Are Counted

Every second your agent is on an active call uses a fraction of a minute from your plan allowance. A 90-second call uses 1.5 minutes. Minutes are deducted automatically at the end of each call. Your remaining balance is always visible on the Overview page under Minutes Remaining.

Plan Allowances

AI Lite: 500 minutes per billing cycle. Designed for light inbound call volume — roughly 8–10 calls per day averaging 2 minutes each.

AI Growth: 2,000 minutes per billing cycle. Suitable for small businesses with moderate call volume — roughly 30–40 calls per day.

AI Scale: 11,000 minutes per billing cycle. Built for high-volume operations or businesses running regular outbound campaigns.

Overage — What It Is and What It Costs

When your minutes reach zero, your agent does not immediately stop — you have an overage buffer so calls in progress are not cut off mid-conversation. Overage minutes are billed at $0.40 per minute against the card on file on your account.

AI Lite buffer: 150 minutes maximum overage ($60 maximum charge).

AI Growth and Scale buffer: 200 minutes maximum overage ($80 maximum charge).

Once the buffer is exhausted, your agent is suspended and stops answering calls. You will receive a notification on your registered device. Your agent resumes automatically at the start of your next billing cycle when your minutes refresh.

Billing Cycle and Refresh Date

Your minutes reset on your Refresh Date, which is the same day each month as when you first subscribed. For example, if you subscribed on the 15th, your minutes refresh on the 15th of every month. Unused minutes do not carry over — each cycle starts fresh.

Your Refresh Date is visible in the Account Summary section of the Overview page.

How to Avoid Running Out of Minutes

Check your Monthly Usage bars on the Overview page regularly. If you are consistently hitting 80% or more of your allowance before the month ends, you are likely to run out. The best solution is to upgrade your plan before you hit zero rather than after your agent gets suspended.

If you run outbound campaigns, plan your campaign timing carefully. A campaign to 500 contacts with an average call duration of 2 minutes will use 1,000 minutes — half of an AI Growth plan in one campaign. Space out large campaigns or upgrade to AI Scale before running them.

My Answer Rate Is Low — What Does That Mean?

An Answer Rate below 70% usually means one of three things: callers are hanging up before the agent connects, there is a technical routing issue between your phone number and your agent, or callers are reaching the agent but immediately disconnecting because the greeting is not engaging them.

Listen to a few recordings of missed calls if any are available. If the recording shows the call connected but the caller hung up in the first few seconds, consider shortening your agent's opening greeting. If the recording shows silence or a failed connection, contact support to verify your routing configuration.

My Calls Are Very Short — Is That a Problem?

Very short calls (under 30 seconds) in large numbers usually means callers are not staying on the line. This can happen if your agent's greeting is too long, too formal, or does not quickly address what the caller needs. Read a few transcripts of short calls to see exactly what happened. If callers are hanging up after the first sentence, your opening needs to be more direct and welcoming.

Some short calls are normal — callers who dialed the wrong number, for example. A handful of short calls is not a concern. Consistent patterns of short calls across many records is worth investigating.

My Campaign Connection Rate Is Low — What Can I Do?

A campaign with a low Connected outcome percentage and high No Answer or Voicemail outcomes is normal — most outbound campaigns connect with 20–40% of contacts on the first attempt. This is not a sign that something is broken; it reflects real-world call pickup rates.

To improve connection rates: call during business hours (10am–5pm local time for your contacts), avoid Mondays and Fridays which tend to have lower pickup rates, and make sure your caller ID shows a local number rather than an unknown or toll-free number when possible.

My Missed Calls Are High — What Should I Check?

Filter your Call Records by Outcome = Missed and look at the timestamps. If most missed calls happen at the same time of day, your agent may be encountering a system load issue during peak hours. If they are spread throughout the day, the issue is more likely a connection or routing problem.

Also check the Duration column on missed calls. If duration is 0 seconds, the call never connected. If duration is 1–5 seconds, the caller hung up almost immediately. These two patterns require different fixes — contact support with the specifics.

I Want My Agent to Know More — How Do I Add to Its Knowledge?

The more you add to your Knowledge Base, the better your agent performs. Start with your most frequently asked questions — look at your call transcripts to see what callers ask most. Write those answers in a simple document and upload it. Also add your product or service information, your hours, your location, and any policies your agent might need to reference.

If your agent is frequently saying it does not have that information, that is a clear signal to add more to the knowledge base. You can add new documents at any time without restarting your agent.

I Want to Change My Agent's Personality — How?

Your agent's personality, tone, and core behaviors were set during your Persona Pro interview. To change them, you need to complete a new Persona Pro session. The link is available at the bottom of the Agent Prompt section on the Agents page. A new session will replace your current prompt — your previous prompt cannot be recovered after a new one is created.

Before starting a new Persona Pro session, think carefully about what you want to change. The interview collects 25 specific data points about your business and the agent's role. Come prepared with clear answers about your business name, industry, target callers, agent goals, and communication style.